Shipping policy

SHIPPING POLICY

Last Updated: June 26, 2026

Welcome to Aurélia. This Shipping Policy explains how we process, ship, and deliver orders placed through https://aureliabags.store.

By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized.

Orders are not processed on weekends or public holidays.

During periods of high demand, order processing may take slightly longer.

If there is a significant delay, we will notify you using the email address provided during checkout.

2. Shipping Destinations

Aurélia ships to customers worldwide.

Shipping availability may vary depending on local regulations, carrier restrictions, or service availability.

Some regions may not be eligible for delivery.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

Region Estimated Delivery
United States 5–12 Business Days
Canada 6–14 Business Days
United Kingdom 5–10 Business Days
European Union 5–12 Business Days
Australia & New Zealand 7–15 Business Days
Asia 5–15 Business Days
Latin America 7–20 Business Days
Middle East 7–18 Business Days
Africa 10–25 Business Days

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Destination
  • Shipping method
  • Package weight
  • Order value
  • Promotional offers

From time to time, Aurélia may offer free shipping promotions for eligible orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates depend on the carrier and destination country.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other government charges may apply depending on your country's regulations.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Aurélia has no control over customs fees and cannot predict the amount that may be charged.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Carrier disruptions
  • Transportation issues
  • Public holidays
  • Natural disasters
  • Political events
  • High shipping volumes

Aurélia is not responsible for delays caused by third-party shipping carriers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

9. Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact our Customer Support.

We will work with the shipping carrier to investigate the shipment.

If the package is confirmed as lost, we may offer a replacement or refund, subject to the carrier's investigation and applicable law.

10. Damaged Packages

If your package arrives visibly damaged, please:

  • Take photographs before opening the package whenever possible.
  • Keep all packaging materials.
  • Contact us within 7 days of delivery.

We will review your claim and provide an appropriate resolution.

11. Undeliverable Packages

Orders returned because they were:

  • Refused by the customer
  • Unclaimed
  • Undeliverable
  • Incorrectly addressed

may be eligible for a refund of the product price only.

Original shipping charges, return shipping costs, customs fees, and carrier charges may be deducted where permitted by applicable law.

12. Force Majeure

Aurélia shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Labor disputes
  • War
  • Pandemics
  • Transportation disruptions
  • Internet outages
  • Carrier interruptions

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Aurélia

Website: https://aureliabags.store

Email: support@aureliabags.store

Customer Support Hours:

Monday – Friday

9:00 AM – 6:00 PM (UTC)