Refund policy
RETURN & REFUND POLICY
Last Updated: June 26, 2026
Welcome to Aurélia ("we," "our," or "us"). We are committed to providing high-quality products and an exceptional shopping experience.
This Return & Refund Policy explains your rights and the procedures for returns, exchanges, and refunds when purchasing from aureliabags.store.
By placing an order through our website, you agree to the terms outlined below.
1. Return Window
You may request a return within 30 calendar days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of wear, damage, or misuse.
- Be accompanied by proof of purchase.
Returns that do not meet these conditions may not be accepted.
2. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing components
please contact our Customer Support within 7 days of delivery.
To process your request, please include:
- Order number
- Description of the issue
- Clear photographs or videos showing the problem
If approved, we will provide one of the following at no additional cost:
- A replacement product
- A full refund
- A partial refund, where appropriate
3. Change of Mind
If you decide you no longer want the item, you may return it within 30 days of delivery.
Items must be returned unused and in their original condition.
Unless otherwise required by applicable consumer protection laws, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law.
4. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Shipping fees are not refundable unless:
- The wrong item was shipped.
- The product arrived damaged or defective.
- Refund of shipping costs is required by applicable law.
5. Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrectly shipped
If you wish to exchange an item for another size or color, please contact us before returning your purchase.
Exchanges are subject to product availability.
6. Non-Returnable Items
The following products are not eligible for return unless defective or otherwise required by law:
- Gift cards
- Digital products
- Personalized or custom-made products
- Final Sale items
- Products damaged through misuse, neglect, or unauthorized modifications
- Hygiene-sensitive products once opened
7. Order Cancellation
Orders may be cancelled only before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled and must follow the return procedure described in this policy.
8. European Union Customers
If you reside within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason, except where statutory exceptions apply.
Nothing in this policy limits your rights under applicable consumer protection laws.
9. Chargebacks
If you experience any issue with your purchase, we kindly ask that you contact our Customer Support before initiating a payment dispute.
Our team is committed to resolving issues quickly and fairly.
Fraudulent or abusive chargebacks may be disputed using supporting documentation, including:
- Order confirmations
- Shipment tracking
- Delivery confirmation
- Customer communications
- Fraud prevention records
10. Processing Time
Approved refunds are generally processed within 2 business days after inspection of the returned item.
Your bank or payment provider may require additional processing time.
11. Contact Information
For any questions regarding returns or refunds, please contact us.
Aurélia
Website: https://aureliabags.store
Email: support@aureliabags.store
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (UTC)